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Search results for “guest intelligence”
11 thoughts on the future of technology in travel and hospitality from CES 2018
01/22/2018
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7:51:04 AM
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Consumer technology is the bellwether for enterprise. Are those buzzwords such as AI, VR, 5G, robots, drones, biometrics what we truly want in the future?
A revenue management perspective on 2017 and the coming year
12/26/2017
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4:49:26 PM
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The boundaries get blurred as hotels build up loyalty to compete with distuibution, and OTAs invest in guest experience technology and morph into platform providers for the long tail of hotels.
ChinaTravelNews annual roundup: Major events of year 2017
12/18/2017
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2:15:13 PM
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In 2017, the World Tourism Alliance was set up, ITB debuted in Shanghai, China banned tours to S. Korea, Priceline invested in Meituan to compete with Ctrip, and local home-sharing is on the rise while Airbnb is slow to localize...
Baidu, IHG unveil Raven series AI-powered hotel solution
11/17/2017
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10:25:13 AM
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Baidu has teamed up with IHG and unveiled its new Raven series, transforming the smart home experience with three AI-powered hardware products that can hear, understand and fulfill consumer needs.
Ascott to expand in first- and second-tier cities for Chinese millennials
11/13/2017
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1:59:47 PM
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Ascott, which operates serviced residences internationally, will expand faster in China. It will manage 20,000 serviced apartments this year, three years ahead of schedule, its top management said.
ITB Asia: Connecting global tourism brands and Chinese millennials
11/01/2017
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2:44:01 PM
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About 150 executives from Ctrip, Meituan Travel, Shiji, Maritim Hotels, Hotelbeds, Saber, Yearth Group and other enterprises have shared insights into Chinese outbound tourism and marketing technologies.
WeChat Hotel strengthening position with APP and official account
09/28/2017
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4:59:36 PM
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With the application of APP reservation, facial recognition check-in, invoices issuing and membership conversion, WeChat Eco-hotel and Fliggy’s Alipay Hotel are competing with more similarities.
How Marriott and Kayak are using voice-activated assistants for hotel guests
07/26/2017
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3:41:53 PM
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As Kayak develops its "Alexa Skill" to let users book a hotel, Marriott is putting the voice-activated assistant to work on room service.
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